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Return Policy

Return Policy

We want you to enjoy your new Trampoline and replacement products, which is why we offer a 30 day return guarantee on all our products; that's 30 days from the date you purchase your product. The product must be in saleable condition, with original packing materials. We will refund your purchase price, minus all actual shipping costs (both to and from your location) and minus a restocking fee equal to 20% of the purchase price (including applicable tax, if any).
 
The following types of items do not qualify to be returned for a refund:
 
1) Damaged or defective goods which we will happily replace with the same item at no cost to you.
2) Promotional items which were provided free of charge.
3) All items under $50.00 each - such as replacement parts, accessories, etc. - are not returnable or refundable.
4) Items returned without prior written authorization (RMA) from Trampoline Pro or returned more than 30 days after delivery of the product(s) to you.
5) Items attempting to be returned "freight collect."
 

HOW DO I RETURN AN ITEM?

 
To arrange for a return, contact our Customer Service department at 1-949-209-9519. You will be given an RMA number to keep for your records as well as an email confirmation. Please allow 5 business days for processing, once we receive your returned item(s). The money will be refunded back to the credit card that you used for your original purchase.
 

CAN I REFUSE TO ACCEPT DELIVERY?

 
Trampoline Pro is always concerned about your satisfaction. However, should you decide to refuse delivery of an item legitimately ordered from us, then a credit will be issued for the item as provided for in our Return Policy. If you are refusing delivery because the shipment appears damaged, we would prefer that you accept delivery of your item(s), and call us immediately if there is a concern. Contact our Customer Service department at 1-949-209-9519 to discuss your concerns, and we will do our best to remedy the situation. However, if you still want to return your item(s), we can arrange to have Federal Express pick them up from you.
 

MISSING, DAMAGED, OR DEFECTIVE MERCHANDISE

 
Trampoline Pro takes great pride in the products we provide. Please inspect all components prior to assembly to insure that you do not have any missing, damaged, or defective parts. If you have discrepancy, please call Customer Service at 1-949-209-9519 within 5 days of delivery of merchandise, to report any missing, damaged, or defective parts.
 
Trampoline Pro will take prompt action to remedy the situation.
 
Trampoline Pro does not pay for the cost of unauthorized repairs or returns. Please note that unidentifiable or unauthorized returns will be refused. All returns must have a Return Merchandise Authorization (RMA) number issued by Trampoline Pro (see Return Policy [1] above for details).
 
IF YOU ARE NOT ASSEMBLING YOUR PURCHASE YOURSELF, check to be sure all parts are included and in good condition prior to the scheduling of a third party to assemble your purchase. Trampoline Pro is not responsible for any installation damage or costs incurred as a result of missing, damaged, or defective parts.

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